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GRIEVANCES AND THEIR REDRESSAL:
In compliance with Information Technology Act & Assistive Reproductive Technology (Regulation) Act the details of Grievance Cell and its officer-in-chief are provided below:
Committee Name : Baby Joy Grievance Committee – Rajouri Garden
Officer in Chief-Grievance Committee:
Name: HARJEET KAUR
Designation : Sr. Manager – Grievance Cell ( Head office )
Address: GN-6, 1st floor, Shivaji Enclave, Rajouri Garden Adj. Shivaji College, New Delhi – 110027
- Review all complaints that are not resolved to the satisfaction of the patient or the patient advocate by the staff present.
- Guide their Patient Relations Department in providing written responses to unresolved grievances after the initial patience relations response to the patient or the patients advocate.
- Investigate grievances, as appropriate.
- Determine an appropriate resolution.
- Identify and prioritise opportunities to improve patient and family experiences.
HDFC Bank Ltd., B-6, Vishal Enclave, Near Raja Garden, New Delhi-27.
BABY JOY FERTILITY AND IVF CENTRE PRIVATE LIMITED
A/C No.- 50200006115422
RTGS/ NEFT IFSC : HDFC 0000933
Note :- you are required to pay net payment as per bill – all the bank charges / expenses will be borne by remitter